Future Branches EU 2019

19 - 20 June, 2019

NH Collection Barbizon Palace, Amsterdam

+44 (0)20 7036 1378


Alfonso Ayuso
Chief Innovation Officer
Banco Sabadell

Alfonso has developed his professional career in several banking entities managing positions of responsibility in areas related to technology, financial markets, product development and relationship with clients, such as Treasury and Capital Markets, Private Banking or Research and recently as Chief Analytics Officer at Banco Sabadell. He is an Aeronautical Engineer from the Polytechnic University of Madrid and an MBA from the IE Business School.

Pieter Van der Werf
Head of Customer Experience Branches
ING Retail Netherlands

Pieter van der Werf (1966) was appointed as Head of Customer Experience Branches as of April 2016. In this role he is responsible for the customer experience, remodeling and innovation of Branches for ING Netherlands, including hiring and coaching of all new branch advisors. 

Prior to this he was responsible for the set up and roll out of the post merger branch network of ING in the Netherlands. 

Pieter has a MSc degree in Economics and joined ING in 2001. Pieter has built up a wide experience within retail in food and non food before joining ING.

Morten Olsen
Head of Branch and ATM development

Morten has responsibility for the bank’s branch network, ATM & cash development and concepts in retail banking globally. He joined Nordea in 1996 as deputy head of Global Contact Center, after which he moved to Siemens AG to set up and head Denmark’s customer service centers. He returned to Nordea in 2002, taking on various managerial roles in branch transformation and retail executive management. He is currently globally responsible for the development and strategy of Nordea’s physical channels across all retail markets. 

Floortje Rasenberg
Managing Director Contact Center

Floortje is a dynamic, positive senior executive with an extensive track record in digital transformation, customer care, Retail and Corporate Banking. She is entrepreneurial in spirit and approach and explores opportunities for continuous learning and improvement. An innovative and externally focused thinker, who champions the use of new technologies. She has been managing director at ABN AMRO for many years, the last 4 years of which has been her role as head of the Contact Center. 

Jamie Broadbent
Head of Customer Experience & Digital
RBS International

Based in Jersey, Channel Islands, Jamie is responsible for designing and delivering the overall Customer Experience and Digital banking strategy for RBS International – the offshore division of the RBS Group. In this role, Jamie holds overall responsibility for all customer insight and market research programmes; End-to-end Customer Journey Management, and on-going development of all customer facing digital platforms and channels. Outside of banking, he serves as a Non-Executive Director in the Not-For-Profit sector, and is currently Chairman of Jersey Women’s Refuge. 

Nick Harrison
Head of Products
First Direct

With a degree in Maths and an MBA under his belt, Nick Harrison is well versed in number crunching, which comes in handy for his role as Head of Products at first direct.

Driven by a desire to make banking simple and easy to help his customers realise their financial dreams, Nick is always looking to ensure the best products, propositions and technology are in place to help these ideas become a reality.

He predicts omnichannel banking (communicating with customers in the same way through many mediums) will massively simplify banking for users in the future, and is a strong believer in listening to customers and building solutions based on their needs.

Maurice Lisi
Head of Multichannel and Customer Experience
Intesa Sanpaolo

Maurice has spent the last 15 years taking care of the transformation of customer-facing channels at Intesa Sanpaolo, firstly for the Italian market and then in the International Subsidiary Banking Division. He leads the digital transformation process in all the subsidiary banking ecosystems at Intesa Sanpaolo, defining and implementing the strategic path of the transition from a "traditional" bank environment to an up-to-date, modern environment able not only to cope with technological and innovation changes, but also to exploit those changes for creating a competitive advantage.

As Head of Multichannel & Customer Experience, he’s responsible for drawing and delivering the digital transformation strategy in the Subsidiary Banks’ network of Intesa Sanpaolo, reshaping and transforming the banks’ customer-facing channels across all segments and all touch (trust) points of the banks. A passionate transformation and innovation addict, he is present at key industry conferences, sharing his point of view and experience on the digital transformation journey, evolving banking industry, digital strategy and customer experience.

Yenny Otero
Head of Design
Yenny is currently building a design team to help TSB become a top innovative challenger in the future of banking. 
She is dedicated to empowering customers to have a pleasant experience when managing their finances and enable them to be successful with what money can be useful for. 
Jakob Aarup Petersen
Global Head of Process Excellence
Danske Bank

Jakob is responsible for the E2E customer experience and processes for all customer segments including Process Performance, Process Documentation and Automation. Previously, he oversaw the E2E customer experience and processes for retail pension and retail investment divisions within Danske bank.

Prior to this focus, Jakob held the position of Chief Consultant, responsible for the retail pension and retail investment CSAT in Personal Banking with an E2E customer experience view in “MIN BANK” at Danske Bank.

Slawomir Koziol
Head of Strategy for Branch Network

As Head of Strategy for Branch Network, Slawomir leads and coordinates initiatives across the entire branch network including cross-division transformation programs. In his role, Slawomir also co-leads strategic initiatives for mBank’s Retail Banking division.

Andres Cueto
Portfolio Director
Corporate Real Estate, BBVA Compass

Andrés’ responsibilities include leading the Open Platform and the Strategic Alliance initiatives. In those capacities, he is tasked with partnering with fintech companies and incorporating their innovation into the bank’s services and products.

He is also charged with connecting to the innovation community of developers and entrepreneurs, in order to form an ecosystem where partnerships and ideas about the future of banking can flourish. Andrés also leads key Business Innovation projects such as voice-assisted virtual assistant for mobile banking and tablet-based consumer banking sales tools.

Burcu Bacioglu
Product Development Manager and Project Lead, Branch Transformation
Garanti Bank

Burcu Bacioglu is responsible for process architecture; design and development of the entire branch network. Having a BSc Degree in Industrial Engineering; she started her career in Software AG with a focus of business process management and has been with Garanti since 2012. She is currently leading the pivotal branch transformation project and mainly focusing on mobile tools & digital platforms to evolve Garanti branches into an innovative physical customer channels built on digitalization.

Piotr Sobiczewski
Branch Transformation Strategist

Piotr is a Branch Transformation Leader at mBank with 10+ years of project management experience. He leads mBank’s strategic branch network transformation and expansion initiatives. Piotr co-authored mBank’s interactive Light Branch model, awarded Best of Show at FinovateEurope 2015 in London.

Bruce Bullock
Head of Digital and Innovation
Permanent tsb

Bruce is responsible for all things digital at permanent tsb, as the banking world changes to meet the many challenges to the traditional banking business model. Bruce is currently leading the bank’s Digital Transformation programme and building out their Fintech Strategy in the newly formed innovation unit

Monika Drobna
Head of Innovation
Komerční Banka

Monika systematically manages the innovation process and supports the entire innovation ecosystem within KB Group. She provides innovation as a service especially designed to serve the agile part of the bank. with a focus on education and applying innovative methods to be used by the business on a daily basis.
In her role, Monika also collaborates with universities and startups in the space to build new concepts and establish effective partnerships for the bank.

Russell Pert
Industry Head, Financial Services

Russell is Head of finserv for the UK, leading and partnering with brands to redefine how consumers discover and access financial services in a mobile first world. Prior to joining Facebook, Russell spent 10 years at Barclays Bank, where he led digital consumer acquisition within the credit card division, Barclaycard; before going on to lead digital transformation of their Southern Europe cards business.

Joining Facebook has given Russell the opportunity to combine his knowledge of financial services with his passionate for technology; helping brands connect with their customers through the power of mobile.

Sergio Magalhaes
Director, Branch of the Future & Digital Transformation Office
Millennium bcp

Sergio is responsible for future planning and implementation of new bank branches across Millennium bcp’s network. Sergio leads research and leads case studies testing new in-branch technologies as well as driving the implementation of branch projects like paperless banking that can help the bank to be more efficient and effective in the future.

Michael Dooijes
Managing Director, Fintech and Cybersecurity

Serial intrapreneur, industry  leader and international executive & innovator in the Fintech space. Previously the Managing Director for the ventures & innovation team at Rabobank, one of the largest banks in NL and was CEO of the leading m-commerce platform MyOrder. Michael has managed large cross-functional teams across multiple countries and is a regular keynote speaker at international conferences on innovation and the future of Fintech. 

Michael Joined Startupbootcamp in 2016 as co-founder and Managing Director of Startupbootcamp's leading FinTech & CyberSecurity Startup Accelerator programme in Amsterdam. He is passionate about how Innovation can impact the lives of millions and focuses on helping the FS industry transform itself. Michael obtained his MBA degree from NYU Stern.

Visal Ozten
Manager, Alternative Delivery Channels
Albaraka Türk Katılım Bank

Visal has more than 19 years of experience in Payment Systems. He has worked for several banks in Turkey and abroad as a manager in Payment Systems Departments. His current position is Manager in Albaraka Turk Participation Bank’s Alternative Delivery Channels Department. He has completed master’s studies in 2012 in Okan University Banking Department while he holds BA degree. He was a member of Security Council of BKM while he also was a representative in different work groups. He has led many projects in Payment Systems Operations, Project and Product Management Departments for many different banks. 

Maria Leontiou
Head of Innovation Center
Group Digital Banking, Eurobank

Engineer by degree, Financial Services expert by profession, innovation enthusiast by nature, Maria Leontiou heads Eurobank’ s Innovation Center, a core pillar of Group Digital Banking Division, which plays a key role into the Organization’s journey towards systematic innovation. Maria Leontiou holds a B.Eng. degree from the National Technical University of Athens and has 20 years of experience in the “Fin” part of FinTech. She joined Eurobank in 2002 and until 2015 she held several managerial positons in the OTC Derivatives & Collateral management operations field with a track record of business model restructuring, in-house systems implementation & regulatory projects. Before that Maria was a stock broker in the Athens Stock Exchange Market and a certified Derivatives' Market Maker. Being a strong believer in "ideas worth spreading" she was a member of TEDxAthens organising team for 6 years and she is now a Board Member of Ethelon, a nonprofit organization, promoting the concept of volunteerism in Greek society.

Angela Vanderburg
VP Strategy + Research, Financial Services
Stratacache, Q Division

Angela Vanderburg leads the retail banking practice of Q Division, a global team of business management consultants and retail technology engineers who provide financial institutions with digital transformation services, data driven customer experiences and connected commerce solutions. She focuses on advising banking teams on strategic initiatives, thought leadership, best practices and identifying opportunities in the retail banking vertical.

Angela is a subject matter expert when it comes to retail financial services. Her goal is to build a cohesive banking practice strategy via customer facing communications, architecture and supporting collateral around the use of digital media (signage, tablet and mobile) to influence consumer perceptions, behaviors and attitudes. She builds professional relationships through shared knowledge and guidance within the retail financial services sector. 

George Kostopoulos
Head of Customer Innovation
Piraeus Bank

George Kostopoulos, is specialized in the implementation of innovative solutions as member of the Customer Innovation department of Digital Business. He is the project owner of e-branch, branch redesign, digital zone, e-corner and new innovative services for disable customers for Piraeus Bank network. He holds 16 years of experience in developing strategic solutions and special projects focusing on Innovation and Research. Prior to Piraeus Bank, he worked at Bank of Cyprus initially in the Marketing Department and later in the Retail Banking as “Business Innovation Manager” and he has been the founder of the bank's "New Ideas Team".

Korkut Okay
Head of Branch Operations
Yapı Kredi

Korkut has 25 years experience in banking sector in internal audit, process improvement, branch operations management, organisation and project management. He has worked for several banks in Turkey. Currently he is the head of Branch Operations of Yapı Kredi Bank in Turkey. He has led many transformation projects during his career. He is a Business Administrations graduate  and also holds an MBA degree.

Serkan Turan
Head of Digital Payment Systems, Fintech Banking & Product Management
Deniz Bank
Richard Lems
Director, Format & Design
Rituals Cosmetics

Already young, Richard knew that retail is his thing. Starting as the youngest area manager for a big retail chain in the Netherlands he grew from area manager to director of Format & Design.

12 years ago he started with the start up “Rituals” and since then is one of the key people responsible for the amazing growth of Rituals. Responsible for the Format & Design strategy of the company and the general look and feel of all point of sales. His team managed the growth of point of sales locations from 7 stand alone stores to 650 and from 700 wholesale locations to 2500 wholesale locations in the last 10 years as well as numerous other projects including; desiging shopping windows, pop up stores and exhibition stands.

Translating the brand philosophy in a retail experience and let the rituals fans get the best “slow down” experience they can have. At Rituals we don’t sell beauty, we’re here to make you feel special!

Andrew Bud
Founder & CEO

Andrew is founder of iProov - the world leader in biometric genuine presence assurance. He formerly served on the Board of ETX Capital, a regulated financial services provider in London.  Prior to that Andrew was the founder, CEO and Executive Chairman of mBlox Inc., the world's largest provider of enterprise text messaging and mobile payments services based in Sunnyvale, CA, sold for $117m in 2016. 

Andew is also a pioneer in the European mobile communications industry as the founding CTO of Omnitel Pronto Italia (now Vodafone Italia). 

Rutger Teunissen
co-founder & CEO

Rutger is founder and CEO of 24sessions, the smart video calling solution that powers banks to meet customers effortlessly. He is former management consultant in banking and a serial entrepreneur.

Gideon Drori
CEO & Co-founder

FinCom.Co provides the world’s first automatic comprehensive compliance policy and methodology by utilizing proprietary advanced mathematical and computing technologies to meet the regulatory demand of international trade, commerce and financial transactions.  Mr. Drori has established two startup Tjat Systems (2006) and Ecotech (2011), raised over 5 million USD in funding, and has generated over 15 million USD in sales. 

Both companies have tangible valuable assets, patents and technology. Prior to that, Mr. Drori served as CEO of “Shdula” a leading political lobbying firm, and is Co-Author of numerous patents.

Julia Leckey
Andy Turnbull
Creative Director

Andy brings to Honest a wealth of experience in all aspects of a customer’s interaction with a brand.  He knows how to implement innovative, creative and effective branding, marketing and ways of working and is equally comfortable with conceptual thinking as he is concentrating on the finest detail.

Before becoming Creative Director at Honest, Andy was Global Creative Principal at New Look, responsible for shaping the visual, verbal and physical expression of the New Look brand around the world. He was responsible for leading the in-house creative talent – graphic, store and digital designers, production managers and writers – whilst also briefing and collaborating with external agencies

Todd O’Brien

Todd is a passionate entrepreneurial leader with over 20 years of experience in sales & marketing, product management, enterprise hardware & software, services, blockchain and predictive analytics. Todd has worked in very large organizations but launched multiple startups with some successful exits.

Todd has been investing in and accelerating startups in North America, Europe and the Middle East. He is a global conference speaker for Fintech, Smart Cities and other tech conferences. Todd has a passion to see great technologies led by incredible teams flourish and shape the next generation of exponential growth.

Kate Nightingale
Style Psychology

Kate Nightingale is a consumer and fashion psychologist and the founder of Style Psychology Ltd. 

Style Psychology Ltd is a (customer) HUMAN experience consultancy with a twist. It is a new view on consumer business stemming from an old view on the human. Our unique formula mixes decades of scientific wisdom on human behaviour, with our team’s unrivalled experience in consumer business and creative thinking unlike any other.

Kate and her associates have worked on various projects with brands like Harvey Nichols, House of Fraser, Desigual. She is currently advising global jewellery brand on their new store concept.

Kate is also a lecturer in consumer psychology, consumer behaviour and customer experience at Regent’s University, Instituto Marangoni and London College of Fashion. She speaks at numerous industry conferences and is often approached by press appearing on Sky News, BBC News and Channel 4 News amongst others.

Vanessa Osoro Urigüen
Director, Commercial Banking Transformation
Paul Weller
Head of Digital Transformation
Dan Makoski
Chief Design Officer
Lloyds Banking Group
Paula Rowntree
Head of Branch Formats & Design
Lloyds Bank
Marie Katherine Jensen
Service Design Lead
Danske Bank
Jill Beattie
Program Director
Susan Young
Strategy and transformation, Personal and Premier Banking
Arzu Dilaver
Head, Workforce Optimization and Service Quality Management
Garanti Bank
Conor Daly
Head of Efficiency, Enablement and Cost, Retail Banking
Vinita Ramtri
Head of Controls Automation