Future Branches EU 2022

2022

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Wim Neutens, Business Development Manager at KBC Bank

Wim Neutens


Business Development Manager
KBC Bank

Wim is a Business Development Manager at KBC Bank, focusing his time on developing remote banking. His career in financial services begun as a branch manager, he then started “KBC Live” in 2014 in which ca. 600 experts in banking are widely accessible to customers via digitally linked communication technology. He is currently spearheading KBC’s “Phygital” program, which ensure the transformation of human interactions into a phygital environment that is evolving towards digital first

Check out the incredible speaker line-up to see who will be joining Wim.

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DAY TWO-

10:20 AM Future Focus Keynote: Making the impossible possible: How to realise the full potential of your physical channel by developing an end-to-end transformation programme that will future-proof your branch network

Ø  Going ‘phygital’: How to build a winning digital programme for your retail network to better acquire, retain and serve customers across physical and digital channels
Ø  Modernising branch concepts in the digital environment: How to future-proof branch networks by developing a mixed model of physical, hybrid and remote human interactions
Ø  Transforming human interactions: how to determine the role of the advisor within the omnichannel distribution model
Ø  How to shape the rules and functions of in-branch associates to support digital processes and enable long-term change

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