Paula Rowntree

Head of Branch Formats & Design
Lloyds Banking Group

Paula is responsible for branch design for Lloyds Bank, Halifax, and Bank of Scotland. This includes interpreting changing consumer trends, customer insight, brand intent, and business strategy to shape the physical design and define the branded customer experience. Paula is also focusing her time on evaluating how emerging technology can improve the in-branch experience.

Check out the incredible speaker line-up to see who will be joining Paula.

Download The Latest Agenda

DAY ONE-

10:00 AM Panel Discussion: A view from the top: How can you evolve and modernise distribution models to better engage, acquire and retain customers to keep ahead of the curve in today’s competitive market?

Ø How can you experiment with new models and strategies to build relevant services for your millennial customer base and fend off competition from Neobanks, whilst maintaining your older customer base?

Ø Leveraging partnerships to drive true transformation: How can you build partnerships with FinTech’s to help transform your in-branch experience and improve identify and verification processes?

Ø Building digital banking entities: Should banks look to build digital banking services on top of their core platform, or should they acquire digital banks which sit separate from the business?

Ø Transforming legacy structures: How to breakdown internal silos and build an agile distribution management team to enable a more holistic approach to CX in retail banking

Future Branches EU 2022

Paula Rowntree

DAY ONE-

10:00 AM Panel Discussion: A view from the top: How can you evolve and modernise distribution models to better engage, acquire and retain customers to keep ahead of the curve in today’s competitive market?

Our Sponsors: