Behrang Masoumi
Global Head of Digital Transformation
Swedbank
Check out the incredible speaker line-up to see who will be joining Behrang.
Download The Latest AgendaDAY TWO-
3:25 PM Future Focus Closing Keynote: Predicting the future of retail banking in 2020 and beyond: What is the future role of the branch in today’s modern banking distribution model?
Hear from Behrang on his predictions for the future trends in retail banking and the role of the branch network. Break into roundtables to share your ideas on where you would like to see the industry and the branch experience in 2025, and collaborate with your peers to build an action plan on how to foster and deploy connected banking excellence.
Ø Meeting consumer needs and expectations in the digital world: What level of increase will we see in digital and remote adoption as the main channel of interaction
Ø The physical footprint: What progress is being made for banks to effectively use advanced analytics to reshape the branch network and build a deeper understanding of customer preferences in micro markets
Ø Revolutionising branch concepts: How will branch formats develop over the next 5 years and will shared workplaces and co-location with other businesses become the new norm?
Ø Building an agile banking model and workforce: Will in-branch human based roles exist by 2030, and if so, what behaviours and mind-set will they need to possess to deliver an agile way of working?
Ø Brick and mortar is here to stay: Will we continue to see a trend towards online brands moving into physical spaces and what are the market trends driving this?
