Future Branches EU 2022

2022

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Maurice Lisi, Head of Multichannel & CRM at Intesa Sanpaolo
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Maurice Lisi


Head of Multichannel & CRM
Intesa Sanpaolo

Maurice has 15 years’ experience in financial services, specializing in digital transformation and channel strategy. As head of Multichannel & CRM, Maurice is responsible for delivering the digital transformation strategy in Intesa Sanpaolo. His team are reshaping the banks’ customer-facing channels across all banking touch points. Maurice is spearheading the transition from a “traditional” bank environment to a modern environment that will withstand technological changes.

Check out the incredible speaker line-up to see who will be joining Maurice.

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DAY ONE-

12:20 PM Spotlight on Innovation: Building a connected banking approach: How to leverage data analytics to deliver a truly frictionless experience across all customer touchpoints

Ø  Taking a connected approach to the banking experience: How can you derive actionable insights from customer data to build tailored interactions with customers across each touchpoint to improve the CX and increase customer retention rates?
Ø  How to move away from monolithic systems and embrace new applications and platforms to satisfy customer needs with real-time solutions?
Ø  Embracing the micro service architecture movement: How to layer micro services on top of your core banking system to  reduce operating costs, increase workflows and transform your customer offering
Ø  Turning data into insight: How to manage customer data to enable effective analysis and next best action information to improve the customer journey

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