Future Branches EU 2022

2022

View All Speakers
Tomasz Niewiedział, Head of Omnichannel at Santander Bank

Tomasz Niewiedział


Head of Omnichannel
Santander Bank

Tomasz is the Head of Omnichannel for Santander Poland. He has over 20 years’ experience in the financial services sector, working in senior IT and strategy positions. For the last few years’ Tomasz has been working in the Digital Business at Santander, and has been driving the development of modern distribution channels, managing the mobile and internet banking area. As the chairman of the Polish Standard of Mobile Payments Supervisory Board, Tomasz Niewiedział actively participated in the creation and implementation of BLIK Mobile Payments in Poland.

Check out the incredible speaker line-up to see who will be joining Tomasz.

Download The Latest Agenda

DAY TWO-

2:00 PM Case Study Interactive: Boosting multi-channel expertise and delivery: How to upskill branch advisors in digital processes to support customer migration to online and mobile channels

Ø  The Digital Journey at Santander Poland: How to build a transformation roadmap to enable long-term and continued change at branch level
Ø  Identifying issues on a branch level: How to educate branch advisors on digital tools and systems available to them to drive a better customer experience
Ø  Self-service roll outs: How to blend human and digital solutions to free up advisors time
Ø  How to create and deploy Omni-channel processes and understanding how channels support each other to deliver best practice CX

Our Sponsors: