Eva Cavalini
Strategy Consultant
ABN AMRO
DAY TWO-
11:40 AM Case Study Interactive: Improving employee engagement and talent retention: How to build an internal employee journey map to improve the staff experience and lower attrition rates
Ø Translating customer journey mapping into employee experience: How to use design thinking methodologies to better understand employee journeys, touchpoints and individual personas
Ø How to analyse employee data to understand the biggest pain points in their work journey and provide solutions that mitigate against high employee attrition rats
Ø Integrating front office and back office systems: How to ensure workforce management solutions are effectively joined up with back office systems to improve customer and employee experience
