Future Branches EU 2022

2022

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Jonathan Caruana, Chief Technology Officer at APS Bank

Jonathan Caruana


Chief Technology Officer
APS Bank

Jonathan is the Chief Technology Officer at APS Bank. He has over 20 years’ experience working in technology, business analysis and software development. He has been involved in several major IT projects at the bank, including the successful implementation of a new core banking platform. As CTO he is responsible for both technology and support departments, leading a total of 3 heads of department and circa 70+ indirect employees. During his tenure as CTO he has spearheaded the new technology strategy and overhaul of the business application architecture, implementation of the Omni-channel solution and branch transformation.

Check out the incredible speaker line-up to see who will be joining Jonathan.

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DAY ONE-

1:40 PM Case Study Interactive: Creating a 360˚customer view: How to use current and historical consumer data to anticipate future customer needs

Ø  Starting from scratch: What are the key considerations and objectives when looking to undergo a CRM overhaul?
Ø  Succeeding with customer journey mapping: How to understand customers channel preferences to help improve internal processes and delivery of services to transform your customer offering
Ø  Overcoming data fragmentation: How can you best collect and connect customer information from all touchpoints to analyse and optimise the customer journey?
Ø  How to gather information from a variety of data sources to better track customer behaviour and preferences to enable tailored communications

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