Aniek Schoenmakers, Consultant Business Support at ABN AMRO

Aniek Schoenmakers


Consultant Business Support
ABN AMRO

Check out the incredible speaker line-up to see who will be joining Aniek.

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DAY TWO-


11:40 AM Case Study Interactive: Improving employee engagement and talent retention: How to build an internal employee journey map to improve the staff experience and lower attrition rates

Ø  Translating customer journey mapping into  employee experience: How to use design thinking methodologies to better understand employee journeys, touchpoints and individual personas
Ø  How to analyse employee data to understand the biggest pain points in their work journey and provide solutions that mitigate against high employee attrition rats
Ø  Integrating front office and back office systems: How to ensure workforce management solutions are effectively joined up with back office systems to improve customer and employee experience

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