Ferdinand Royackers

Video Banking Specialist
24Sessions

Ferdinand Royackers is a former management consultant, now responsible for growing the Video Banking market in Europe. Ferdinand is helping banks such as Rabobank, Aegon and ING to digitally transform customer journeys on large scale through video banking. This new capability helps banks to grow revenues, increase NPS and digitize customer support.

Check out the incredible speaker line-up to see who will be joining Ferdinand.

Download The Latest Agenda

DAY ONE-

2:00 PM Case Study: Combining innovation with a human-first approach: How can you launch and scale the video banking channel to support customers with advice from your mobile workforce?

Ø Balancing digitization and human interaction: How to identify processes where video banking can offer greater value with increased automation to free up employee time to focus on supporting customers

Ø Overcoming agent adoption challenges: How to build an effective training programme to ensure advisors are fully equipped to deliver video banking requests

Ø How to integrate the video banking channel into your omni-channel strategy for a seamless customer journey

Ø How to integrate this technology with the CRM system in order to leverage customer data

Future Branches EU 2022

Ferdinand Royackers

DAY ONE-

2:00 PM Case Study: Combining innovation with a human-first approach: How can you launch and scale the video banking channel to support customers with advice from your mobile workforce?

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