Mehmet Soytorun
Group Manager for Change Management & Service Quality
Denzibank
Check out the incredible speaker line-up to see who will be joining Mehmet.
Download The Latest AgendaDAY ONE-
2:40 PM Case Study: From teller to seller: How to equip your workforce with new skillsets and cross-product knowledge to transform the customer experience whilst driving down headcount
Ø Building cross-product knowledge: How to provide the right training programmes to enable advisors to be experts across your multi-product portfolio
Ø How to implement new solutions and technology to reduce waiting times and improve the customer experience
Ø Modernising the traditional teller role: How to develop and roll out training schemes to upskill tellers to sellers with comprehensive product knowledge
