Future Branches EU 2022

2022

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George Kostopoulos, Head of Customer Innovation at Piraeus Bank
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George Kostopoulos


Head of Customer Innovation
Piraeus Bank

George is responsible for the e-branch, branch redesign and new innovative services for the Piraeus Bank network. He has 18 years’ experience in financial services, specializing in branch transformation, innovation and research. Reporting into the Director of Group Digital Banking, George’s team oversees a budget of 2m. Their focus in 2020 is to deliver a new machine for migrating branch customers to internet banking, and to grow their e-branch concept by +30%.

Check out the incredible speaker line-up to see who will be joining George.

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DAY ONE-

1:40 PM Case Study: Getting the human vs tech balance right: How to determine which in-branch functionalities should be automated and which still need the personal advisor touch to provide a best in class CX

Ø  Balancing automation and human interaction: How to identify in-branch processes where  technology can offer greater value with increased automation to free up employee time to focus on supporting customers
Ø  Setting colleagues up for success: How can you launch effective training programmes to increase in-branch employee’s capabilities with digital tools to provide a seamless experience for your customers?
Ø  The dangers of digitisation of in-branch services: How can you re-think your branch network footprint to ensure you are meeting the requirements of our ageing population?

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