Whitepaper & Video Center
Want even more reading material? View whitepapers and reports from our 2019 event.
2019 Media Center
Planning for Post-Pandemic Success: Lessons Learned from COVID-19 for Future Retail Banking Operations
In Q3 of 2021, WBR Insights surveyed 100 Heads of Branch and similar from organisations across Europe, to find out about the challenges they are facing in 2021, due to the impact of the COVID-19 pandemic, and the innovative solutions they are putting in place. The survey was conducted by appointment over the telephone. The results were compiled and anonymised by WBR Insights and are presented here with analysis and commentary by JRNI, Panini and the Future Branches community.
Redefining the Branch: A 2019 Benchmarking Report
The genesis of online banking and advanced ATM technology has redefined the role of the branch. Routine transactions are easily automated nowadays, and subsequently the role of staff has evolved to become more consultative and hospitality focused. In Q1 of 2019, WBR Insights surveyed 100 Heads of Branch from across Europe to find out more about the challenges they’re facing and the innovative solutions they’re bringing to the table.
