Matthe Van Tour
Head of Retail Division
Rabobank
Check out the incredible speaker line-up to see who will be joining Matthe.
Download The Latest AgendaDAY TWO-
12:20 PM Case Study: Delivering agility at scale: How to support customers on their digital transition to enable reduction in the branch network whilst maintaining customer satisfaction
Ø For the business and the community: How to reduce the branch network with the community front of mind
Ø Addressing the age gap: How to tailor digital training programmes to support less digitally-savvy in-branch advisors
Ø How to implement an omni-channel strategy with customers who are reluctant to adopt digital
Ø What methods can you deploy to equip in-branch employees to effectively encourage customers to make the shift towards digital channels?
