Christopher Dean
Managing Director - Head of Distribution
Barclays
Check out the incredible speaker line-up to see who will be joining Christopher.
Download The Latest AgendaDAY ONE-
10:00 AM Panel Discussion: A view from the top: How can you evolve and modernise distribution models to better engage, acquire and retain customers to keep ahead of the curve in today’s competitive market?
Ø How can you experiment with new models and strategies to build relevant services for your millennial customer base and fend off competition from Neobanks, whilst maintaining your older customer base?
Ø Leveraging partnerships to drive true transformation: How can you build partnerships with FinTech’s to help transform your in-branch experience and improve identify and verification processes?
Ø Building digital banking entities: Should banks look to build digital banking services on top of their core platform, or should they acquire digital banks which sit separate from the business?
Ø Transforming legacy structures: How to breakdown internal silos and build an agile distribution management team to enable a more holistic approach to CX in retail banking
1:40 PM Leadership Boardroom: Driving in-branch innovation and profitability: How to design innovative formats and increase in-branch automation to improve CX
Ø Redefining the branch operating model: How to rethink the purpose of your branch to optimise efficiencies and enhance customer experience
Ø Bridging the human and digital divide: How to develop a training roadmap to change people and roles
Ø How to deliver Branch Personalisation through truly understanding customer segmentation
