Rupert Rieder

Head of Retail
Erste Bank Austria

Rupert is the Head of Retail Austria at Erste Bank and is responsible for the private customer segment. Reporting into the board, Rupert has a team of 1500 and 8 business leaders directly report into him. He has a budget responsibility of 440 Mio, and he oversees sales services, branch network, retail development, distribution management, digital sales and channels. Rupert and his team are currently supporting and driving the transformation process to an omnichannel approach. Rupert is also reorganising the Customer Contact Centre Austrian Saving Banks (as Chairman of the Advisory Council).

Check out the incredible speaker line-up to see who will be joining Rupert.

Download The Latest Agenda

DAY ONE-

10:00 AM Panel Discussion: A view from the top: How can you evolve and modernise distribution models to better engage, acquire and retain customers to keep ahead of the curve in today’s competitive market?

Ø How can you experiment with new models and strategies to build relevant services for your millennial customer base and fend off competition from Neobanks, whilst maintaining your older customer base?

Ø Leveraging partnerships to drive true transformation: How can you build partnerships with FinTech’s to help transform your in-branch experience and improve identify and verification processes?

Ø Building digital banking entities: Should banks look to build digital banking services on top of their core platform, or should they acquire digital banks which sit separate from the business?

Ø Transforming legacy structures: How to breakdown internal silos and build an agile distribution management team to enable a more holistic approach to CX in retail banking

DAY TWO-

10:00 AM Spotlight on Innovation: Transforming branches for today’s experience driven customers: How can you re-think the purpose of your physical channel to match the evolving needs of today’s customers?

Ø Designing meaningful spaces: How to build relevant and purposeful customer spaces that increase value-add for customers and support financial decision making?

Ø Building micro-branches for flexibility: How to identify key customer locations that would benefit from a pop-up branch and whether these should be automated digital branches or human-centr

Ø ed advisory centres

Ø Creating informal spaces to enable open dialogue: How to design new formats that change the conversations banks have with their customers to better support consumer goals

Ø How to integrate technology and digital services into physical branches to make banking a seamless experience for customers

Future Branches EU 2022

Rupert Rieder

DAY ONE-

10:00 AM Panel Discussion: A view from the top: How can you evolve and modernise distribution models to better engage, acquire and retain customers to keep ahead of the curve in today’s competitive market?

DAY TWO-

10:00 AM Spotlight on Innovation: Transforming branches for today’s experience driven customers: How can you re-think the purpose of your physical channel to match the evolving needs of today’s customers?

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