Vincent de Vries, Head of Mass Retail Department at KBC Bank
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Vincent de Vries


Head of Mass Retail Department
KBC Bank

Check out the incredible speaker line-up to see who will be joining Vincent.

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DAY TWO-


10:20 AM Future Focus Keynote: Making the impossible possible: How to realise the full potential of your physical channel by developing an end-to-end transformation programme that will future-proof your branch network

Ø  Going ‘phygital’: How to build a winning digital programme for your retail network to better acquire, retain and serve customers across physical and digital channels
Ø  Modernising branch concepts in the digital environment: How to future-proof branch networks by developing a mixed model of physical, hybrid and remote human interactions
Ø  Transforming human interactions: how to determine the role of the advisor within the omnichannel distribution model
Ø  How to shape the rules and functions of in-branch associates to support digital processes and enable long-term change

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