Future Branches EU 2022

2022

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Vincent de Vries, Head of Mass Retail Department at KBC Bank
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Vincent de Vries


Head of Mass Retail Department
KBC Bank

Vincent oversees the retail network policy department and commercial policy. Vincent has 19 years’ experience in financial services, working across different senior positions within KBC’s branch network. Vincent and his team are currently leading the “phygital” program, which ensures the transformation of human interactions into the phygital environment that is evolving towards digital first.

Check out the incredible speaker line-up to see who will be joining Vincent.

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DAY TWO-

10:20 AM Future Focus Keynote: Making the impossible possible: How to realise the full potential of your physical channel by developing an end-to-end transformation programme that will future-proof your branch network

Ø  Going ‘phygital’: How to build a winning digital programme for your retail network to better acquire, retain and serve customers across physical and digital channels
Ø  Modernising branch concepts in the digital environment: How to future-proof branch networks by developing a mixed model of physical, hybrid and remote human interactions
Ø  Transforming human interactions: how to determine the role of the advisor within the omnichannel distribution model
Ø  How to shape the rules and functions of in-branch associates to support digital processes and enable long-term change

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