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Redefining the Branch: A 2019 Benchmarking Report

The genesis of online banking and advanced ATM technology has redefined the role of the branch. Routine transactions are easily automated nowadays, and subsequently the role of staff has evolved to become more consultative and hospitality focused. In Q1 of 2019, WBR Insights surveyed 100 Heads of Branch from across Europe to find out more about the challenges they’re facing and the innovative solutions they’re bringing to the table.