Ross Breadmore (Past Speaker)

Ross is director of design for retail for Lloyds Banking Group, leading a wider team of 120 designers across a £3bn transformation programme. Prior to this he founded and grew the LBG service design team, responsible for award-winning customer facing improvements, industry leading tech change and internal transformation. Ross developed his skills at a series of progressive digital consultancies, developing products and services for Barclays, HSBC and TD Bank. He has appeared on BBC Newsnight and TEDx, and lives in London.