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Branch & Digital Banking. Reimagined

With customers increasingly using branches for complex transactions and digital channels for basic ones, are you investing in the right new initiatives to remain competitive?

Only at Future Branches will you benchmark with 130+ branch transformation leaders from Europe’s most digitally advanced retail banks. All openly sharing their practical tips on how to build and scale new in-branch and digital innovations to build a truly connected banking experience and stand out from the crowd.

"Definitely delivered a ROI- with a wealth of lessons learnt and connections made with my peers"

Ross Breadmore
Retail Banking Design Director, Group Transformation

"A rare opportunity to explore the latest opportunities for transforming the branch network with my peers from across Europe"

Maria Leontiou
Head of Innovation, Group Digital Banking

"The only meeting examining opportunities in transforming your in-branch and online propositions from the strategic to tactical level"

Morten Olsen
Global Head of Branch & ATM Development

Be Inspired. Learn From:

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Fergus Murphy

Group Retail Director
Virgin Money UK

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Klaas Ariaans

Managing Director, Personal Banking

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Jill Beattie

Head of Face-to-Face Experience Lead
Royal Bank of Scotland

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Behrang Masoumi

Global Head of Digital Transformation

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Patrick Farrell

Director of Retail Banking
Permanent TSB

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Antonio Encinar Arroyo

Global Head of Branch Transformation
Banco Santander

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Barbara Vanhauter

Global Transformation Lead Human Channels & CRM

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Stuart Miller

Group Board Director and Customer Director
Newcastle Building Society

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Christopher Dean

Managing Director, Head of Distribution

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Roberto Amisano

Global Head of Business Development

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Giorgos Kostopoulos

Head of Customer Innovation
Piraeus Bank

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Aisling Press

Head of Branch Banking

130 +

Senior Retail Banking Leaders
Joining us at Future Branches

50 +

Branch Transformation Leaders
from Europe’s Top Retail Banks Speaking

42 +

Practical Case Studies
and Interactive Sessions

Addressing all of your biggest branch
transformation priorities:

Introduce new branch formats that create a seamless digital to physical CX

Build engaging in-branch experiences that drive footfall, sales and loyalty

Integrate new technology with legacy systems to modernise your branch

Introduce new digital tools that empower your employees to better serve customers

The Future Branches Difference

Benchmark your branch and digital transformation programmes against the best

Hear from your innovation peers from Europe’s top banks on their latest bank transformation initiatives, covering the critical do’s and don’ts to succeed in implementation

Get expert advice on how to overcome legacy challenges and deliver a seamless customer journey

Get the latest tips and tricks from industry innovators on the best solutions to deliver a truly frictionless journey, across all customer touchpoints

Connect with branch transformation and CX leaders from Europe’s top banks

Build your industry connections through multiple interactive sessions and networking opportunities that are designed to offer you the quality time you want with your peers

"A truly inspiring event to learn from and network with my industry peers that are experiencing similar challenges"

Paula Rowntree
Head of Branch Formats & Design

"The breadth of topics covered and the quality of information exchanged was fantastic"

Korkut Okay
Head of Branch Operations

"It was great to network with banks from all over Europe and understand how they are transforming their network."

Benedicte Frew
Head of Distribution Planning and Strategy

Who Attends Future Branches?

Attended by branch decision makers from Europe’s leading retail banks

Bring the Team

Leading retail banks are sending teams to Future Branches this year to ensure their digital & physical customer channels are delivering a connected CX that drives service excellence and boosts consumer engagement.


Service and
Support Teams

See into the future of retail banking innovation

Meet branch decision makers from Europe’s most progressive retail banks

Discover the tools you need to transform customer experience

Divide and conquer session tracks for maximum learning & networking

Collaborate on-site for total strategic alignment

Equip your team with strategies for 2020 and beyond

Save up to 25% per person

Why Should You Register?

Europe’s biggest names in retail banking, pioneers of innovation, all attend Future Branches. Coming for content, learning, the socialising and sharing of ideas.

  1. 1 Get Connected With Your Retail Banking Peers

    Meet with 130+ branch transformation leaders from top retail banks.

  2. 2 An Agenda You Can’t Find Anywhere Else

    With over 50 thought leaders leading over 35 interactive sessions your in-store strategy needs will be covered.

  3. 3 Built For The Whole Team To Attend

    All these learning and networking opportunities can’t be done by one alone, Future Branches was made for groups.

Book Now

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