Branch & Digital Banking. Reimagined
With customers increasingly using branches for complex transactions and digital channels for basic ones, are you investing in the right new initiatives to remain competitive?
Only at Future Branches will you benchmark with 130+ branch transformation leaders from Europe’s most digitally advanced retail banks. All openly sharing their practical tips on how to build and scale new in-branch and digital innovations to build a truly connected banking experience and stand out from the crowd.
"Definitely delivered a ROI- with a wealth of lessons learnt and connections made with my peers"
Retail Banking Design Director, Group Transformation
"A rare opportunity to explore the latest opportunities for transforming the branch network with my peers from across Europe"
Head of Innovation, Group Digital Banking
"The only meeting examining opportunities in transforming your in-branch and online propositions from the strategic to tactical level"
Global Head of Branch & ATM Development
Be Inspired. Learn From:
Group Retail Director
Virgin Money UK
Managing Director, Personal Banking
Head of Face-to-Face Experience Lead
Royal Bank of Scotland
Global Head of Digital Transformation
Director of Retail Banking
Antonio Encinar Arroyo
Global Head of Branch Transformation
Global Transformation Lead Human Channels & CRM
Group Board Director and Customer Director
Newcastle Building Society
Managing Director, Head of Distribution
Global Head of Business Development
Head of Customer Innovation
Head of Branch Banking
Senior Retail Banking Leaders
Joining us at Future Branches
Branch Transformation Leaders
from Europe’s Top Retail Banks Speaking
Practical Case Studies
and Interactive Sessions
Addressing all of your biggest branch
Introduce new branch formats that create a seamless digital to physical CX
Build engaging in-branch experiences that drive footfall, sales and loyalty
Integrate new technology with legacy systems to modernise your branch
Introduce new digital tools that empower your employees to better serve customers
The Future Branches Difference
Benchmark your branch and digital transformation programmes against the best
Hear from your innovation peers from Europe’s top banks on their latest bank transformation initiatives, covering the critical do’s and don’ts to succeed in implementation
Get expert advice on how to overcome legacy challenges and deliver a seamless customer journey
Get the latest tips and tricks from industry innovators on the best solutions to deliver a truly frictionless journey, across all customer touchpoints
Connect with branch transformation and CX leaders from Europe’s top banks
Build your industry connections through multiple interactive sessions and networking opportunities that are designed to offer you the quality time you want with your peers
"A truly inspiring event to learn from and network with my industry peers that are experiencing similar challenges"
Head of Branch Formats & Design
"The breadth of topics covered and the quality of information exchanged was fantastic"
Head of Branch Operations
"It was great to network with banks from all over Europe and understand how they are transforming their network."
Head of Distribution Planning and Strategy
Who Attends Future Branches?
Attended by branch decision makers from Europe’s leading retail banks
Bring the Team
Leading retail banks are sending teams to Future Branches this year to ensure their digital & physical customer channels are delivering a connected CX that drives service excellence and boosts consumer engagement.
See into the future of retail banking innovation
Meet branch decision makers from Europe’s most progressive retail banks
Discover the tools you need to transform customer experience
Divide and conquer session tracks for maximum learning & networking
Collaborate on-site for total strategic alignment
Equip your team with strategies for 2020 and beyond
Save up to 25% per person
Why Should You Register?
Europe’s biggest names in retail banking, pioneers of innovation, all attend Future Branches. Coming for content, learning, the socialising and sharing of ideas.
1 Get Connected With Your Retail Banking Peers
Meet with 130+ branch transformation leaders from top retail banks.
2 An Agenda You Can’t Find Anywhere Else
With over 50 thought leaders leading over 35 interactive sessions your in-store strategy needs will be covered.
3 Built For The Whole Team To Attend
All these learning and networking opportunities can’t be done by one alone, Future Branches was made for groups.