Accelerate Your Branch Transformation
With customers still relying on the branch to perform complex transactions and expecting a seamless digital to physical experience, it is vital to digitalise your branch and leverage it as a key differentiator to compete with new non-bank disruptors and traditional players.
Only at the Future Branches conference will you have the chance to benchmark with 120+ branch decision makers from Europe's most digitally advanced retail banks. All sharing practical insights on how to implement the right new branch formats, services and digital tools to successfully lead the digital transformation race.
‘’Future Branches tackles the biggest challenges and hottest opportunities in our market to date, it’s a crucial event for any retail bank to ensure they have the right contacts, knowledge, and tools to succeed’’
Andres Cueto, Portfolio Director, Corporate Real Estate, BBVA Compass
Be Inspired. In 2019 We Learned From:
Head of Design
Chief Innovation Officer
Head of Alternative Delivery Channels
Albaraka Türk Katılım Bankası
Global Head of Branch and ATM Development
Head of Branch Network Strategy
SVP, Corporate Real Estate Portfolio Director
Head of Customer Experience & Digital
Head of Digital and Innovation
Jakob Aarup Petersen
Global Head of Process Excellence
Head of Multichannel and Customer Experience
Managing Director Contact Center
Pieter van der Werf
Head of Customer Experience Branches
Why Future Branches is better than any other branch event in Europe:
- 1 Connecting you to more in-branch innovators from more top European banks than anyone else
- 2 Providing you with a true community of like-minded leaders to ready your business for tomorrow
- 3 Helping you shape the future of your industry amongst a ‘who’s who’ of your peers
- 4 Building an agenda on 100 hours of talking to you and your peers
- 5Delivering pragmatic solutions to current challenges to take your business forward
- 6Creating a truly interactive conference so you can learn from all of the great minds in the audience, not just speakers
- 7Bringing together thought leading speakers from the most progressive companies – the true innovators
Addressing all of your biggest branch transformation priorities:
Introduce new branch formats that create a seamless digital to physical CX
Build engaging in-branch experiences that drive footfall, sales and loyalty
Integrate new technology with legacy systems to modernise your branch
Introduce new digital tools that empower your employees to better serve customers
Branch Decision Makers
From Europe’s Most Progressive Retail Banks
Thought Leading Speakers
Sharing Their Practical Insights
To Benchmark With Your Peers
Of Unmatched Networking time
Engaging Interactive Formats Delivering Key Practical Takeaways
Case Study Revolution
Engage in interactive discussions with your industry peers and take away different approaches to the same challenge.
Starting with a case study the speaker then invites you and your group to find a solution to a key unresolved challenge.
Determine a new 3-step action plan to take back to the office and test.
Collaborate with your industry peers to leverage their know-how and challenge each other to ultimately find a new way forward.
Turn theory into practice and bring an idea to life.
Collaborate with your industry peers on a new forward-looking project to create a step-by-step action plan to launch it.
Find the next big start up that can help you innovate fast and stay ahead of the curve.
Assess each start ups benefit to your business and the likelihood of their future success.
Bring the Team
Leading retail banks are sending teams to Future Branches this year to ensure their digital and physical customer channels are delivering a connected CX that drives service excellence and boosts consumer.
See into the future of retail bank branch innovation
Meet branch decision makers from Europe’s most progressive retail banks
Discover the tools to drive better customer experience
Divide and Conquer session tracks for maximum learning & networking
Collaborate on-site for total strategic alignment
Equip your team with strategies for 2019 and beyond
Save up to 25% per person
“A unique opportunity to hear concrete in-branch innovation case studies from the most progressive banks”
Slawomir Koziol, Head of Strategy for Branch Network, mBank