Accelerate Your Branch Transformation

With customers still relying on the branch to perform complex transactions and expecting a seamless digital to physical experience, it is vital to digitalise your branch and leverage it as a key differentiator to compete with new non-bank disruptors and traditional players.

Only at the Future Branches conference will you have the chance to benchmark with 120+ branch decision makers from Europe's most digitally advanced retail banks. All sharing practical insights on how to implement the right new branch formats, services and digital tools to successfully lead the digital transformation race.

‘’Future Branches tackles the biggest challenges and hottest opportunities in our market to date, it’s a crucial event for any retail bank to ensure they have the right contacts, knowledge, and tools to succeed’’

Andres Cueto, Portfolio Director, Corporate Real Estate, BBVA Compass

Be Inspired. In 2019 We Learned From:

Yenny Otero

Head of Design

Alfonso Ayuso

Chief Innovation Officer
Banco Sabadell

Visal Ozten

Head of Alternative Delivery Channels
Albaraka Türk Katılım Bankası

Morten Olsen

Global Head of Branch and ATM Development

Slawomir Koziol

Head of Branch Network Strategy

Andres Cueto

SVP, Corporate Real Estate Portfolio Director
BBVA Compass

Jamie Broadbent

Head of Customer Experience & Digital
RBS International

Bruce Bullock

Head of Digital and Innovation
permanent tsb

Jakob Aarup Petersen

Global Head of Process Excellence
Danske Bank

Maurice Lisi

Head of Multichannel and Customer Experience
Intesa Sanpaolo

Floortje Rasenberg

Managing Director Contact Center

Pieter van der Werf

Head of Customer Experience Branches

Why Future Branches is better than any other branch event in Europe:

  • 1 Connecting you to more in-branch innovators from more top European banks than anyone else
  • 2 Providing you with a true community of like-minded leaders to ready your business for tomorrow
  • 3 Helping you shape the future of your industry amongst a ‘who’s who’ of your peers
  • 4 Building an agenda on 100 hours of talking to you and your peers
  • 5Delivering pragmatic solutions to current challenges to take your business forward
  • 6Creating a truly interactive conference so you can learn from all of the great minds in the audience, not just speakers
  • 7Bringing together thought leading speakers from the most progressive companies – the true innovators

Addressing all of your biggest branch transformation priorities:

Introduce new branch formats that create a seamless digital to physical CX

Build engaging in-branch experiences that drive footfall, sales and loyalty

Integrate new technology with legacy systems to modernise your branch

Introduce new digital tools that empower your employees to better serve customers

120 +

Branch Decision Makers
From Europe’s Most Progressive Retail Banks

40 +

Thought Leading Speakers
Sharing Their Practical Insights

25 +

Interactive Sessions
To Benchmark With Your Peers

15 +

Of Unmatched Networking time

Engaging Interactive Formats Delivering Key Practical Takeaways

Case Study Revolution

Engage in interactive discussions with your industry peers and take away different approaches to the same challenge.

Starting with a case study the speaker then invites you and your group to find a solution to a key unresolved challenge.

Creative Boardroom

Determine a new 3-step action plan to take back to the office and test.

Collaborate with your industry peers to leverage their know-how and challenge each other to ultimately find a new way forward.

Synergy Workshop

Turn theory into practice and bring an idea to life.

Collaborate with your industry peers on a new forward-looking project to create a step-by-step action plan to launch it.

Dragon’s Den

Find the next big start up that can help you innovate fast and stay ahead of the curve.

Assess each start ups benefit to your business and the likelihood of their future success.

Bring the Team

Leading retail banks are sending teams to Future Branches this year to ensure their digital and physical customer channels are delivering a connected CX that drives service excellence and boosts consumer.


Service and
Support Teams

See into the future of retail bank branch innovation

Meet branch decision makers from Europe’s most progressive retail banks

Discover the tools to drive better customer experience

Divide and Conquer session tracks for maximum learning & networking

Collaborate on-site for total strategic alignment

Equip your team with strategies for 2019 and beyond

Save up to 25% per person

“A unique opportunity to hear concrete in-branch innovation case studies from the most progressive banks”

Slawomir Koziol, Head of Strategy for Branch Network, mBank


NH Collection Barbizon Palace, Amsterdam

+44 (0)20 7036 1378 | 19 - 20 June, 2019